SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of daryne.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of daryne.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A lifesaver for new dog owners! Step-by-step guidance, real-life examples, and checklists have made the process much easier. No guesswork needed anymore. 👍
helpful
This is a must-have digital guide for puppy parents. Comprehensive yet easy to read with friendly language that doesn't overwhelm you.
I love how it's accessible from my phone so convenient! The printable tables are very handy when shopping for essentials.
recommend
This resource has been invaluable for our family. The real-life examples gave us practical insights into handling various situations with our pup. Moreover, the printable checklists made preparing for our fur baby efficient without unnecessary expenses.
no more confusion about what to buy or do thanks to this ebook. it has the information i need in one place! 😊
I've seen improvement in my pup's behavior already!
this eBook is like having an experienced trainer by your side at all times, sharing their wisdom through real-life examples.
I can't express how much this digital guide has helped me in my journey as a new puppy parent. From shopping lists to training tips, everything is well-structured and easy to follow. Plus, it's so convenient being able to access it instantly on my phone or tablet!
The simplicity of this guide is its beauty—plain language but rich content makes a gem among pet resources.
I appreciate how user-friendly this eBook is; accessing on any device anytime anywhere—a true digital convenience!
Excellent
The friendly language used throughout this eBook makes understanding complex topics easier than ever before! Not only does it offer essential items checklist but also shares effective training tips that have already shown results with my little one.
this book helped me prepare efficiently without wasting time or money on unnecessary items. plus who can resist those printable checklists? 💯
This comprehensive guide has not only eased my journey into puppy parenthood but also enriched it with valuable insights from seasoned trainers and owners.
ok
As a first-time dog owner, I was overwhelmed with the amount of information out there. This eBook was a breath of fresh air! It's comprehensive yet easy to read and understand. The step-by-step guidance is exactly what I needed—no guesswork, just straightforward advice from experienced trainers and owners.
insightful
From day one of bringing home our new pup, we found this digital guide incredibly helpful. Its user-friendly approach mixed with expert knowledge provides comfort knowing we're making informed decisions about care and training based on reliable sources.