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Flight Cancelled: When You’re Owed a Refund (U.S.)

Am I entitled to a refund if my flight is Cancelled?

Often, yes—especially when the airline cancels your flight and you choose not to travel. In the U.S., airlines are generally required to provide a refund (not just a credit) for the unused portion of your ticket if the carrier cancels the flight or makes a significant schedule change and you decline the alternate itinerary. This typically applies regardless of whether you bought a refundable or nonrefundable fare, because the airline didn’t deliver the transportation you paid for.

When a refund is usually owed

You’re commonly entitled to a refund when the airline cancels your flight and you don’t accept rebooking. The refund should cover the base fare plus taxes and mandatory fees for any unused segments. If you already took the outbound and the return gets canceled, the refund is usually limited to the unused return portion.

When you might not get cash back automatically

Airlines may first offer rebooking or a travel credit, and some will default to issuing a credit unless you explicitly request a refund. If you accept a new itinerary, that can be treated as choosing an alternative to a refund. Also, optional add-ons (like seat selection or bags) may be refunded separately depending on whether they were used and the airline’s policy.

How to request the refund and what to save

Ask for the refund through the airline’s refund portal or customer service, and keep copies of your cancellation notice, itinerary/receipt, and any rebooking offers. If the airline delays or denies a valid refund request, you can escalate with supporting documentation. For a step-by-step walkthrough, see this guide to canceled flights, rebooking, refunds, and the proof to keep.

FAQ

How long do airlines have to issue a refund after a cancellation?

Timelines vary by airline and payment method, but many refunds are processed within 7–20 business days. If it’s taking longer, follow up with your confirmation number and written proof of the cancellation.